Privacy Policy
Last updated: January 1, 2025
Deep Cleaning LLC, doing business as Deep Clean Maine ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website deepcleanmaine.com or contact us to request cleaning services.
1. Information We Collect
We may collect the following types of personal information:
- Contact information: name, email address, phone number, and service address provided through our contact form or when scheduling a service.
- Service details: the type of cleaning service requested and any special instructions you provide.
- Communications: records of emails, calls, or messages you send us.
- Usage data: information your browser sends automatically, such as IP address, browser type, pages visited, and time spent on our website (collected via cookies or similar technologies).
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide cleaning service quotes.
- Schedule and confirm cleaning appointments.
- Send service reminders, confirmations, and follow-ups.
- Improve our website and customer experience.
- Comply with legal obligations.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Cookies
Our website may use cookies — small text files stored on your device — to improve your browsing experience and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.
4. Third-Party Services
We may use third-party tools such as Google Analytics to understand how visitors use our site. These third parties have their own privacy policies governing how they handle your data. We are not responsible for their practices.
5. Data Security
We implement reasonable administrative and technical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. When no longer needed, we securely delete or anonymize your data.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Opt out of marketing communications at any time.
To exercise any of these rights, contact us at hello@deepcleanmaine.com.
8. Children's Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: hello@deepcleanmaine.com
- Phone: (207) 653-5369
- Service area: Portland, South Portland, Scarborough, and Surrounding Areas, Maine